Hope is a Choice and Faith is the Answer.

I remember a friend was once in the situation where he’d lost his job and time was running out. He had to move out of his house. At the time he had a pregnant wife and three little kids. Their house was all packed up into their car and a U-Haul truck. They had nowhere to live.

Now my friend is a man of much deeper faith that I, and he was confident that everything would turn out okay. In fact, he had a phone interview that morning which was the third and deciding interview with a prospective employer. He made the phone call to an Episcopal Church in Elkhart, IN, from a phone booth looking out at the truck and car.

The interview went well and they offered him the job and told him how much it paid. They asked when he could start and if there was anything they could do to assist him in the transition. He said that he could start tomorrow and could they tell him if they knew of anywhere he might stay for the night. He said he was all packed and would be in Elkhart in about 4 to 5 hours.

They agreed to meet at the church and they would work something out when he arrived. While he was on the road, two parish members called the church and told the Rector that they needed to leave town that an emergency had occurred; that they needed to leave right away for six to eight weeks. Could someone watch their house for that time? The Rector said that the new Youth Pastor was arriving in town in a few hours and needs a place to stay for awhile...

When my friend arrived in Elkhart, he was met by this couple who were packed and ready to head out of town. They greeted the new Youth Pastor, met his family and gave them keys to the house and directions to get there. They thanked each other and praised God's for his grace & blessings. My friend, his pregnant wife and three kids drove to a storage complex where they were met by 10 parishioners who help them unpack the U-Haul. They then drove to their temporary home, overlooking the river. They got settled and were taken to a welcome party at the home of another parishioner who would become their very best friends.

They eventually found a house to buy which was a real fixer-upper. That wasn’t the end of their troubles and trials, nor was it the end of their blessings and joys. So what’s the point? Chose to be hopeful; have faith and trust because when all seems hopeless something good will happen. It may not stay but then something else good will happen.

Phone Interviewing Can be Fun

My clients tell me that I’m nuts when I say that interviewing is a blast. They shake their head when I say that interviewing over the phone is easy. Yet, both of these statements can be true with the right attitude and a little practice. We always say, be yourself and be prepared and that’s the secret to enjoying the interview process. But interviewing over the phone does have its limitations.

When we look at a pie chart that breaks down how we communicate; 55% of human communication is through body language, 38% is vocal or tonal qualities and only 7% is conveyed by the words we use. So when you’re talking on the phone you’re short 55% of the total communication package. Therefore, you need to focus extra attention on your tone of voice and the words you use.

The first tip I offer my clients is to use a quality phone and a land line if possible. If you’re down to 45% of your communication capability, phone static and a poor connection may be a killer. The next tip is to smile, because a smile can be heard over the phone. Yes, I know that sounds silly, but all the experts say it’s true. Plus,  this is a grand way to help convey your enthusiasm for the job; if you’re not smiling you’re not going to come across as very enthusiastic over the phone or in person.

The next tip I offer is to stand up and look into a mirror when you’re talking on the phone. This way you have visual feedback and can make eye contact when your talking. It helps you stay focused on your message and to be clear and concise. If you don’t have a mirror, I advise talking to a picture of a loved one or someone you’d like to be a loved one. Nicole Kidman works for me but maybe George Clooney will work for others. This actually works and my clients who have used this tip report the whole phone interview process as less intimidating. Of course it is sometimes shocking on the other end of the phone when the interviewer gets called Nicole (or George when that isn’t their name); so don’t make that mistake.


All kidding aside, these tips work; however, if you fail to be yourself and be prepared you’re going to fall flat. You cannot fake an interview or be someone you’re not. So be honest in your responses and practice those responses. There is a finite number of questions that are asked in an interview, especially a phone interview. Hire a coach or read any one of a number of different books on interview questions. Write down your responses and then rehearse over and over. Practice at job club meetings and networking coffees.

I help people everyday feel more at ease when interviewing. These tips work and with practice and a little experience you too can feel confident and enthusiastic when interviewing over the phone... Good hunting!